Terms & Conditions

Booking Terms

By making a booking with New Al-Ghani Travels and Tours, you agree to the following terms:

• All bookings are subject to availability and confirmation
• A deposit may be required to secure your booking
• Full payment is due as per the payment schedule provided
• Prices are subject to change until booking is confirmed and paid
• Special requests cannot be guaranteed but will be noted

Payment Policy

• Deposit: 25-50% of total cost required at booking
• Final Payment: Due 30 days before departure
• Payment Methods: Bank transfer, credit card, cash
• Currency: All prices quoted in PKR unless specified
• Late Payment: May result in booking cancellation

Cancellation Policy

Cancellation charges apply as follows:

• 60+ days before departure: 25% of total cost
• 30-59 days before departure: 50% of total cost
• 15-29 days before departure: 75% of total cost
• Less than 15 days: 100% of total cost
• No-show: 100% of total cost

Note: Airline tickets, hotel bookings, and other non-refundable services may have different cancellation terms as per supplier policies.

Travel Documents

It is your responsibility to ensure:

• Valid passport with minimum 6 months validity
• Appropriate visas for all destinations
• Required vaccinations and health certificates
• Travel insurance coverage
• All documents are in your possession before departure

Liability & Insurance

New Al-Ghani Travels and Tours acts as an agent for various service providers. Our liability is limited to the services we directly provide.

• We strongly recommend comprehensive travel insurance
• We are not liable for delays, cancellations by airlines/hotels
• Personal belongings and valuables are your responsibility
• Medical expenses and emergencies are not covered unless insured
• Force majeure events are beyond our control

Changes & Modifications

Changes to confirmed bookings may be possible subject to:

• Availability of alternative arrangements
• Supplier terms and conditions
• Additional costs and change fees
• Written request with sufficient notice
• Our approval and confirmation

Complaints & Disputes

If you have any complaints or disputes:

• Contact us immediately during your trip if possible
• Submit written complaints within 30 days of return
• Provide all relevant documentation and evidence
• We will investigate and respond within 14 working days
• Disputes will be resolved under Pakistani law

Contact Information

For any questions regarding these terms and conditions:

Last Updated: January 2025
These terms and conditions may be updated from time to time. Continued use of our services constitutes acceptance of any changes.